Support

Questions, problems or feedback? Email us at info@yourcoachcayman.com. We usually reply within a few working days.

How many scans do I have?

New accounts get 2 free scans, once. Paid plans give a fixed number of scans each month, and the home screen shows how many you have left. Scans that fail or are interrupted aren't counted.

Getting a good result

• Use good light and hold the phone straight on to the label.
• Fit the whole front label in the frame, including the vintage.
• Stories are AI-written from public sources and may contain mistakes. Let us know if you spot one.

Cancelling a subscription

If you subscribed through the App Store or Google Play, cancel in your Apple or Google account settings. Deleting your Bottle Stories account does not cancel a store subscription.

Deleting your account

In the app, go to Home → Delete account and confirm. This permanently removes your login, saved bottles, stories, label photos, tasting notes, ratings, scan history and subscription record. It can't be undone.

Shared wine research is facts about wines, not personal data, and remains after account deletion.

Deleted database data may remain in daily backups retained for up to roughly 14 days. These backups do not include stored label photos.

No longer have the app? Email info@yourcoachcayman.com from the address you signed up with and we'll delete your account for you within 30 days.

You can also email info@yourcoachcayman.com to request a copy of your data; we provide it within 30 days.